RETURN AND UPS  POLICY

The fastest and easiest way to process an exchange is to call (845) 210-4661.

We do not offer refunds or exchanges on any food, perishable, and/or refrigerated items.  We do not offer refunds or exchanges on any items that have been opened.

All non-perishable items may be returned for store credit or exchanged for another item of equal value.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging. Any return process is subject to a15 % restocking fee

We are not responsible for any situation where the package is refused or held at the facility where perishable items may spoil.  

NON- REFUNDABLE ITEMS /REASONS

• There is a delay in the mail room at the Facility 
• The inmate is out for court
• The inmate has lost package room privileges
• The inmate placed in a situation that does not allow packages to be delivered
• The inmate is over the allowable package limit
• The inmate is transferred to another facility
• The inmate refuses the package
  
• Wrong Shipping address
• items that are not allow in the facility, it will be under customer responsability

If you are not completely satisfied with you order or any product purchased from us, you have 30 days from the date of purchase to return the item(s).

Non-perishable items are eligible for refunds ,after the 15 % fee . Perishable items are not eligible for store credit if undamaged, and unexpired. Return shipping must be paid by the customer or recipient. All returns must be inthe  original packaging with the order number marked on the return package.

Refunds for items damaged during transit or upon receipt must be sent to the store accompanied by facility form

If mailing back for a return, you are responsible for paying shipping costs for returning your items. Shipping costs are non-refundable.

Please use a return shipping method with tracking or delivery confirmation. We can't do anything until we've received the package in our store.

UPS POLICY

In the unfortunate event that an order sustains damage during transit , and Peter's Market is duly notified by UPS , Peter's market assumes full responsibility and will promptly reissue the affected items. Peter's Market retains the prerogative to reship the package and/or initiate a comprehensive claim on the customer's behalf to secure full reimbursement. Upon completion of the claim adjudication process, a refund will be issued. Please note that this procedure may  require a period of 50 to 90 days for resolution.